Shipping Policy
Vape Up offers same-day order dispatch (subject to cut-off times), next-day delivery for mainland UK orders, and tracked 48-hour delivery for remote areas and Northern Ireland. The standard shipping cost is £3.50 for Tracked 48 and £4.50 for Tracked 24, with free shipping on orders over £35. Customers receive tracking links by email and can report delays, lost or damaged parcels to support. We use recyclable packaging where possible and require accurate delivery details to guarantee successful delivery.
What is the shipping policy of Vape Up?
The shipping policy of Vape Up provides fast next-day delivery for mainland UK orders placed before the daily cut-off time. Vape Up also offers Tracked 48 delivery for remote postcodes and Northern Ireland. Shipping charges, delivery speed, and courier options depend on the customer's location and selected service.
What shipping methods does Vape Up offer?
Vape Up offers Tracked 24 (next-day delivery) for UK residents, Tracked 48 (two-day delivery), and free shipping on orders over £35. Vape Up delivers parcels through trusted couriers such as Royal Mail and Evri, depending on availability and region.
What are the shipping costs of Vape Up?
The shipping costs of Vape Up are listed below:
- Mainland UK – Tracked 24 (next-day delivery): £4.50
- Mainland UK – Tracked 48: £3.50
- Mainland UK – Free shipping on orders over £35
- Remote postcodes – Tracked 48 from £4.50, free for orders over £35
- Northern Ireland – Tracked 48 from £6, or £4 for orders over £60
When will my order be dispatched from Vape Up?
Vape Up dispatches orders the same day when they are placed Monday to Friday before 4:00 PM. Orders placed after the cut-off time, or on weekends and bank holidays, are processed the next working day.
What packaging materials does Vape Up use for shipping?
Vape Up uses recyclable cardboard packaging and protective materials to keep products safe during transit. Our shipping materials follow the company's sustainable environmental policy.
When will my order be delivered?
Vape Up dispatches orders the same day, and mainland UK orders using Tracked 24 are delivered the next working day. Remote postcodes and Northern Ireland using Tracked 48 are delivered within 48–72 hours. Delivery times may vary during peak seasons or due to courier delays.
How can I track my Vape Up delivery?
Once your order is dispatched, Vape Up sends a tracking link by email. You can use the link to monitor courier updates, delivery progress, and expected arrival times.
What happens if my Vape Up parcel goes missing or is delayed?
If your parcel goes missing or is delayed, wait 24 hours after the expected delivery date before reporting it to our support team. Vape Up will contact the courier, investigate the issue, and provide an update once the courier responds. If a parcel is stuck with a courier partner, a replacement order can take up to 4 days to ship.
How do I report a lost package to Vape Up?
You can report a lost package by contacting our support team by email or telephone. Please provide your order number, tracking details, and a brief description of the issue. Vape Up will investigate with the courier and offer a resolution.
What should I do if my package arrives damaged?
If your package arrives damaged, contact Vape Up immediately with photos of the damaged product and your order details. Our support team will review the claim and arrange a replacement or provide instructions for further steps.
Does Vape Up ship to remote postcodes?
Yes. Vape Up ships to remote postcodes such as FK, IV, HS, PH, PA, ZE, and TR. These areas receive Tracked 48 delivery instead of next-day due to courier limitations.
What if I place an order on a public holiday or weekend?
Orders placed on a weekend or a UK public holiday are processed on the next working day. Delivery then follows the standard timeline from the dispatch date.
What are my responsibilities as a Vape Up customer?
As a Vape Up customer, you are responsible for providing accurate contact and delivery information and ensuring someone is available to receive the parcel. If an incorrect address is entered or a delivery attempt fails, additional charges may apply for redelivery. Customers should also monitor tracking updates and contact support if an issue occurs.