General Information
1. What is VapeUp UK?
VapeUp UK is an online vape store offering premium vape kits, e-liquids, pods, and accessories. We’re a trusted retailer committed to authentic products, transparent pricing, and fast nationwide delivery.
2. Where are you based?
We’re based in the United Kingdom and ship orders nationwide from our UK warehouse.
3. Are your products genuine?
Yes, all our products come directly from authorized UK distributors or verified brands. We never sell refills or devices from unregulated suppliers.
4. Do you sell both disposable and refillable vapes?
Yes. While the UK is phasing out certain disposable models, we continue to stock compliant, legal disposables and a wide range of refillable pod kits for long-term use.
5. What brands do you stock?
We carry trusted names such as Elf Bar, Lost Mary, Vaporesso, OXVA, GeekVape, Uwell, and others that meet UK MHRA (Medicines and Healthcare products Regulatory Agency) safety requirements.
6. Do your e-liquids contain nicotine?
We sell both nicotine-free and nic-salt e-liquids. All nicotine products follow the 20 mg/ml legal limit and come in sealed, child-resistant bottles.
7. Are your vapes suitable for beginners?
Absolutely. Many of our kits are designed for first-time users—simple, draw-activated, and pre-filled options that make switching from cigarettes easier.
8. Can I get advice on what to buy?
Yes. Our product pages include clear guidance on nicotine strength, flavour types, and device compatibility. You can also contact our support team for personalised help.
9. What payment methods do you accept?
We accept major UK debit and credit cards, PayPal, and other secure payment gateways.
10. Is VapeUp UK age-verified?
Yes. We use a third-party age-verification system during checkout to ensure compliance with UK law. Only customers 18 years or older can place orders.
Legal & Compliance
11. What are the UK laws for vaping?
The UK regulates vaping under the Tobacco and Related Products Regulations (TRPR). It sets limits on nicotine strength (20 mg/ml), bottle size (10 ml for nicotine liquids), and tank capacity (2 ml).
12. Can minors buy vape products in the UK?
No. It’s illegal for anyone under 18 to buy or use vaping products, even if they are nicotine-free. VapeUp UK strictly enforces this rule.
13. Are disposable vapes still legal?
Currently, certain compliant disposable vapes are legal, but the UK government has announced plans to phase out most single-use vapes by 2025. We only sell MHRA-notified products that meet all safety and packaging standards.
14. How can I identify a legal vape?
Legal products list ingredients, nicotine strength, batch number, and a health warning. They should be sealed, child-resistant, and registered with the MHRA. Anything above 2 % nicotine or 2 ml liquid capacity is illegal.
15. Do you follow UK advertising rules for vaping?
Yes. We comply with ASA and CAP codes, avoiding any content that targets minors or makes health or medical claims about vaping.
16. Is vaping allowed everywhere in the UK?
No. Each location sets its own rules. Vaping is banned on most public transport and inside many restaurants, hospitals, and workplaces. Always check local policies before vaping.
17. Do you ship internationally?
Currently, VapeUp UK ships only within the United Kingdom to ensure all products comply with UK safety and tax regulations.
Orders, Returns & Shipping
18. How can I place an order on VapeUp UK?
Browse your favourite products, add them to your cart, and check out securely. Age verification happens automatically at checkout for first-time customers.
19. What are your delivery options?
We offer standard and next-day delivery across the UK. Orders placed before 12 PM are usually dispatched the same day (excluding weekends and holidays).
20. How much does shipping cost?
Standard delivery is typically free for orders over 35£. Express delivery costs vary by courier.
21. How long does delivery take?
Standard shipping usually arrives within 2–4 working days, while express or next-day options arrive within 1–2 days, depending on location.
22. Can I track my order?
Yes. Once your parcel ships, you’ll receive an email with a tracking link and an estimated delivery window.
23. What is your return policy?
For unopened, unused products, you can request a return within 14 days of delivery. Due to hygiene laws, opened e-liquids and used devices cannot be returned unless faulty.
24. What if my product arrives damaged or faulty?
Contact our support team within 48 hours of delivery. We’ll replace or refund any verified faulty product according to our return policy.
25. Do you offer exchanges?
Yes, for unused products in original packaging. Reach out to customer service before sending anything back so we can issue a return label.
26. How do refunds work?
Once the returned item is inspected and approved, refunds are processed to your original payment method within 5–7 working days.
27. What if my order hasn’t arrived?
Check your tracking first. If it shows no movement after 5 working days, contact us — we’ll liaise with the courier and keep you updated.